How to post your module

Please get your part number confirmed first (label photo by quote form or WhatsApp). We'll reply with a written quote and a job reference. You can pay now (the Pay now button on your module's page) or after the job: we send a secure payment link when the work is done, and post your module back once it's paid. If we can't do the job, you get a full refund.

Where to send it

1. Pack it properly

• Put each module in an anti-static bag (or a clean sealed plastic bag), then wrap it in bubble wrap.
• Use a sturdy box with at least 5 cm of padding on every side. Envelopes and padded bags are not enough.
• Gearbox mechatronics: drain the oil, wipe it and seal it in a bag.
• Don't send keys, looms, brackets or other parts unless we've asked for them.
• SRS jobs: send the airbag control module only. Never send airbags, inflators, pretensioners or any pyrotechnic part — they are dangerous goods and are not accepted.

2. Label ORIGINAL and DONOR

Stick a label or piece of masking tape on each unit: ORIGINAL (from your car) and DONOR (the replacement). Mixing them up is the most common cause of delay.

3. Include a job sheet

Print this page (the sheet below prints on its own) or write the same details on paper:

Job reference (from us)
Your name
Phone / WhatsApp
Email
Vehicle make, model, year
Registration
Service / part number
Units enclosed (ORIGINAL / DONOR)
Return address
Fault / notes

4. Choose a tracked service

• Royal Mail Tracked 48 / Tracked 24 is fine for most modules — but not for lithium battery modules (see below).
• For high-value units use Special Delivery Guaranteed and insure it for the replacement value.
• Keep your proof of postage and tracking number, and send us the tracking number.

48V / 12V lithium battery modules: courier only

• A vehicle lithium-ion battery module sent on its own is classed as dangerous goods (UN 3480, Class 9). Royal Mail and standard parcel services don't accept it.
• Use a courier service that accepts lithium batteries under the dangerous-goods rules for road transport (ADR). When you book, tell the courier it is a lithium-ion battery module and give the voltage and capacity from its label.
• Strong, rigid box; module secured so it can't move; terminals taped or capped; the labels and paperwork the courier asks for.
• Don't send a module that is damaged, swollen, leaking or has overheated — damaged lithium batteries need special packaging and carriage (ADR special provision 376). Message us first.
• We return it the same way, by a courier that accepts lithium batteries.

5. Payment and return

When your job is done we'll send you a payment link — or pay here.

Free tracked return postage to a UK address is included in the price. We send it back tracked to the address on your job sheet and message you the tracking number.

Drop-off

Local? Drop-off and collection in Newport (TF10) is by appointment — message us first.